Legal
Refund and Returns Policy
Our services involve instructor scheduling, travel and limited seating, so the following terms apply to refunds, cancellations and rescheduling.
1. In-Person and Onsite Training Classes
If you need to cancel or reschedule a scheduled in-person or onsite training session, the following terms apply:
| When you cancel | What applies |
|---|---|
| 7 or more days before the session | Full refund minus a 10–15% administrative processing fee |
| 3–6 days before the session | 50% refund, or a one-time credit to reschedule within 90 days |
| Less than 72 hours before, or no-show | No refund. The full cost of the training is forfeited, as instructor and travel costs have already been committed. |
2. Online and Digital Courses
- Before accessing: if you purchased an online course but have not yet logged in or accessed the course materials, you may request a full refund within 14 days of purchase.
- After accessing: once a course has been accessed, started or completed, it is considered "consumed." No refunds or credits will be issued for digital products.
3. Rescheduling Policy
We understand that emergencies happen.
- Participants may request to reschedule a class once at no additional cost if the request is made at least 48 hours before the start time.
- Subsequent rescheduling requests may incur a fee.
4. Course Cancellations by Safety Is A Mindset
In the rare event that we must cancel a class due to low enrollment, instructor illness or extreme weather:
- You will be notified as soon as possible by email or phone.
- You will have the choice of a 100% full refund or a priority seat in the next available session.
How to Request a Refund
To start a refund or rescheduling request, contact us with your order number and company name by email at info@safetyisamindset.com, by phone at (870) 532-8278, or through our contact page.
This policy is subject to change at any time without prior notice.